Call4Smile includes basic call center functionalities and can be integrated to work with an external call center for further support. Built-in Inbound and Interactive campaigns have all the ingredients of a call center solution. Call4Smile allows you to create direct Inbound campaigns and interactive outbound campaigns. Both of these campaigns can be used to create virtual and external call center.
Virtual Call Center: This is a special call center type where agents work at home for companies that either utilize their services themselves or contract to provide telephone support services for others. Call4Smile can be used as a call center where agents may do telemarketing, customer service, third-party verification or technical support for in-bound or out-bound calls.
Call4Smile is a Cloud Based unified communication autodialer and telemarketing software. It supports bulk SMS marketing, Fax blasting and Voice broadcasting. Call4Smile offers smart autodialer capabilities. Call4Smile has different broadcasting campaigns each and everyone targeting your telemarketing needs. These broadcasting campaigns makes it a complete unified broadcasting platform where you can broadcast Voice, Fax, SMS, Email, Survey and IVRs. Following are a list and brief description of various campaigns that Call4Smile support.
Voice Broadcasting, Fax Blasting, SMS Messaging, Email Marketing, Survey Broadcasting, IVR Broadcasting, Call Center Features, Interactive Campaign
CRM is designed to manage business-to-business (B2B) relationships—that is, relationships with other organizations and the contacts working at those organizations. Avatar CRM can also manage business-to-consumer (B2C) relationships, meaning relationships with individuals not associated with a specific organization.